Fraud Transformation: Balancing Business and Customer NeedsBioCatch's Raj Dasgupta on How to Balance Business, Customer Needs in Fraud Defense
More than two-thirds of survey respondents say they take a balanced approach - business, customers and compliance - when investing in fraud prevention technology. So, why do they also report increased customer friction among their top three challenges? BioCatch's Raj Dasgupta analyzes the results of the new Fraud Transformation Survey.
Dasgupta, the director of fraud strategy - North America for BioCatch, weighs in on the trends detailed in this new research, which is aimed at uncovering today's most concerning fraud schemes, as well as top challenges in preventing digital fraud and priorities for anti-fraud investments in 2022.
In this exclusive video interview with Information Security Media Group, Dasgupta discusses:
- The most surprising survey findings about global fraud trends;
- Emerging fraud schemes of greatest concern for 2022;
- How organizations can mature their anti-fraud programs to keep pace.
Download your copy of the 2021 Fraud Transformation Study Results here.
Dasgupta is director of fraud strategy - North America at BioCatch, where he frequently helps customers use technology to offer a great user experience while reducing manual review efforts and keeping fraudsters at bay. He has over 15 years of financial services industry experience in the U.S., having worked for HSBC, Yodlee, Intuit, ID Analytics and TransUnion prior to joining BioCatch. Throughout his career, Dasgupta has been at the cusp of business and technology, advising his customers on how technology solutions can be operationalized to solve real-life business problems. He has deep expertise in fraud, device and credit risk; machine learning-based predictive modeling; and customer authentication in an omnichannel environment.